FAQs

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How do I track my package?

We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why Can't I Track My Order On The Website？

Please note that the tracking information will be displayed after 2-5 days after being updated.

Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Why Is My Shipment Status Not Updating?

Your shipment may be delayed for many reasons. Common delays can be due to e.g. weather incidents, customs or backlogs.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.  www.hydraulicrc.com  reserves the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

Shipping Policy

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 10 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

Delivery Time

All items in store may take 1 to 3 business days to process. Please add processing time to your shipping estimate below.

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

The shipping time depends on shipping way you choose.

We can supply multiple shipping options.

For normal opition, shipping time is:

US:6-12 working days

CA:8-15 working days

AU:6-10 working days

UK:6-10 working days

Refunds Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

Cancellation

We accept order cancellation before the product is shipped or produced.We cannot cancel the order if the product is already shipped out.

We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at  smurfs99@sina.com as long as it has not been shipped.

Return or Resend

Our policy lasts 15 days from arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or resend.

You have two options:

1 .Return: We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please contact our support team via smurfs99@sina.com for more information.

You will pay for return shipping. For quality related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.

2.Resend:

if the item is faulty due to an error on our end (e.g. wrong item ).We are willing to resend the correct product for you.

If the item is defective due to transportation issues (such as damaged items).We can reissue new product for you under the premise that you bear part of the shipping cost

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Due to transportation problems, If you think the return is too troublesome,the goods are damaged when the goods are received, we can bear part of the loss and refund part of the amount.

Privacy Policy 

PRIVACY STATEMENT

We take your privacy seriously and this privacy statement explains how   www.hydraulicrc.com  (collectively, “we,” “us,” or “our”) collect, use, share and process your information.

 www.hydraulicrc.com  is the sole owner of information collected on this site and we guarantee that we will not sell, share, or rent your information to any outside parties.

WHAT INFORMATION DO WE COLLECT AND STORE?

Registered email/ password /nickname/ IP address/ the date and time/ browser and operating system/ the URL you requested/ your PayPal email / your PayPal shipping address and other information. Some examples of why we need this information include assisting in pre orders, delivery, payment verification, promotions and newsletters, statistics on website use to aid in improving our customer experience and offering the most popular products. To contact you about sales, special offers and new site features, unless you have elected not to receive promotional communications in connection with this website. If you no longer want to receive our newsletter, you can click the unsubscribe link.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Third-Party Websites and Services

When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our websites, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Note: No one other than yourself can access your password, including our staff.

If you have any questions regarding this Privacy Statement or its implementation, here is how you can reach us:

smurfs99@sina.com